Can you send out appointment reminders or invoice statements?
Yes; you can have appointment reminders sent to your clients via email or text messages. These features are included when you use the client portals. We are also able to send payment reminders and invoices to your clients, and you can generate detailed reports on payment statuses through the Reports section of your KASA portal.
Do you provide training on the KASA portal system?
Yes; we provide full training for all clients at no additional cost. We believe it is important for clients to be comfortable in using our system from the start. Beyond that, we have tips on our blog, videos available for your review, and our staff is always standing by to assist.
How is insurance and private pay billing processed through my KASA portal?
The KASA billing platform is a state-of-the-art way to process and submit claims. The entire process is handled through your portal. KASA files claims to all major insurance carriers and hundreds more. Even cash payments can easily be marked in your clients’ account ledgers.
I have interns and conduct supervision, can KASA help track this?
For larger agencies, group practices, or clinicians who need to approve notes prior to submission or signing notes, we have features available to place billing on hold until a supervisor approves notes.
Can I track claims progress and insurance payments or adjustments within KASA?
You are notified within your portal home screen if any claims are rejected and you can easily view any client’s entire billing and payment history, with detailed reports available on payments received and claims submitted.
How long does it take to do an initial set-up with KASA services?
Setting up your new portal is a quick process, and can happen as soon as today! Setting up your phone answering services can take as little as a few days, and really depends on you completing forms outlining how you want your phones answered, appointments scheduled, and voicemails communicated.
Transferring your billing to be handled through KASA is set up within days, with electronic remittances set up typically within a few weeks, depending on the insurance payer.
What happens to my data if I choose to end my service contract with KASA?
Your data belongs to you. If you choose to end your services with KASA, we can provide you with your portal data. If you choose to move to a different EHR system, we can work with your new provider to transfer data.
When using KASA phone answering services, what will clients experience when they call in?
We have a process in place to understand your office location, directions to your office, and familiar landmarks near the office to assist first-time visitors. We will ask you thorough questions to ensure we know the details of your office amenities, parking logistics, and handicap access.
Moreover, because we assign our receptionists to your account, your clients will get to know your KASA receptionist, who will answer your phones each day. Clients will always speak to the same friendly, professional, and engaging receptionist.
When using KASA phone answering services, will I have to change my office phone number?
No, you will keep your same phone number and can simply forward your phone number to a number we will provide you so your clients will not experience any interruption and will continue to call the same number they are used to.
Who typically uses KASA’s services and programs?
Our services are flexible enough to meet the needs of a counselor, therapist, or psychologist who is entering into private practice, as well as a large mental health agency seeking to move to digital records, outsource their billing to a reputable service, or looking for HIPAA compliant phone answering.
Large practices and agencies typically find that our packaged services save significantly on the expense of full-time receptionists and in-house billing specialists, and our portal system makes employee management and clinical supervision simpler.
Will my client information be secure and safe on my KASA portal?
Yes. Our system is secure; internet browsing always happens in secure mode, and all data is password protected. Your password is protected and visible or accessible only to you. Our servers are housed in secure facilities protected by multiple levels of protection, with multiple redundancies built in to ensure you have access to your information, even in the event of a catastrophe. We use 256-bit encryption to ensure the security of your and your clients’ data, and our data is stored at off-site servers, with all data backed up periodically throughout each day to ensure the integrity and security of your data.